Improving Patient Engagement in Pharmacy Operations Using Conversational AI

Pharmacy organizations must drive effective member engagement to promote healthy behaviors and improve satisfaction. This white paper highlights how conversational messaging programs are being leveraged across a broad range of pharmacy engagement challenges to improve health outcomes and the member experience.

Key Takeaways

— 1 —

Increase medication adherence by 14 pp for non-adherent Medicare members.

— 2 —

Support complex dosing regimens with conversational texting programs.

— 3 —

Increase staff efficiency by shifting telephonic outreach to text.