Pharmacy organizations must drive effective member engagement to promote healthy behaviors and improve satisfaction. This white paper highlights how conversational messaging programs are being leveraged across a broad range of pharmacy engagement challenges to improve health outcomes and the member experience.
Key Takeaways
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Increase medication adherence by 14 pp for non-adherent Medicare members.
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Support complex dosing regimens with conversational texting programs.
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Increase staff efficiency by shifting telephonic outreach to text.