Pharmacy organizations must drive effective member engagement to promote healthy behaviors and improve satisfaction. This white paper highlights how conversational messaging programs are being leveraged across a broad range of pharmacy engagement challenges to improve health outcomes and the member experience.
Key Takeaways
— 1 —
Increase medication adherence by 14 pp for non-adherent Medicare members.
— 2 —
Support complex dosing regimens with conversational texting programs.
— 3 —
Increase staff efficiency by shifting telephonic outreach to text.
