Activating Healthy Behavior Change in Medicaid & Safety Net Populations

Medicaid plans must understand the specific individual challenges of their members and tailor support and services to make them take action on their health. In this paper, we define Conversational AI as the solution that addresses these challenges and demonstrate multiple success stories of plans using it for improved outcomes.


Key Takeaways

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Conversational AI allows Medicaid organizations to orchestrate engagement across a broad range of priorities to drive behavior change.

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Text messaging is a highly effective channel for delivering Conversational AI solutions to Medicaid populations.

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Conversational AI solutions drive operational efficiency through scalability, flexibility and configurability while gathering important member-generated data.