Text for Success: Mayo Clinic and the Patient Experience

Patient engagement remains a cornerstone of effective care delivery. As the general population increasingly adopts mobile channels across all areas of their daily life, leading healthcare organizations are focusing on Mobile health engagement strategies. In this webinar learn how Hope Greig, Mayo Clinic's Administrator for Patient Experience, shares details around strategy, implementation and key learnings from delivering innovative texting programs that work.


Key Takeaways

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The importance of patient experience at Mayo Clinic and the key strategies they focus on.

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How mobile messaging and texting helps reach key patient experience KPIs at Mayo Clinic, including a 20% reduction in no-shows.

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How to implement an innovative and successful texting program with a 97% satisfaction rating.