AI and Mobile Phones: How Kaiser Permanente Uses Conversational AI to Activate Behavior Change

Conversational AI creates a powerful way to deliver automated conversations that uncover barriers and other key factors that influence how consumers behave. Kaiser Permanente Orange County used this technology to improve self-management behaviors within their controlled diabetic population over a period of 6 months following their A1c test result. They leveraged mPulse Mobile’s Conversational AI technology to deliver conversations that capture insights about individuals in real-time and then tailor mobile dialogues to drive healthy behavior change.


Key Takeaways

— 1 —

Conversational AI delivered over 397,000 tailored conversations to over 11,000 in control diabetics over the 6 month time period.

— 2 —

The percentage of diabetic members whose A1c levels increased above 7 in the six month period following their previous A1c result decreased 24% to 17%.

— 3 —

Conversational AI is used to create dynamic profiles of each member in the population that update real-time as they engage in conversations.

Our Providers Say

"mPulse is a great partner who can not only deliver on the promise of engagement, but also deliver on the promise of motivation and delivering behavioral change."

Director of Consumer Insights, California Medicare Plan

SCAN Health Plan

About mPulse Mobile

mPulse Mobile, the leader in Conversational AI solutions for the healthcare industry, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue. mPulse Mobile combines behavioral science, analytics and industry expertise that helps healthcare organizations activate their consumers to adopt healthy behaviors.

With over a decade of experience, 70+ healthcare customers and more than 150 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.