The Biden administration mandate for private insurers to cover the cost of at-home COVID tests has many health plans feeling ill-prepared. From the influx of member inquiries during an already peak call season to the management of reimbursements, there is potential for a large amount of disruption in the coming weeks.
Personalized outreach at scale can make a significant difference in the member’s experience and the ability of your organization to quickly adapt to this new mandate. In this on-demand webinar hosted by Reva Sheehan, Customer Insights Director, and Christian Bagge, Vice President of National Accounts, we will discuss how plans can proactively respond to this change by deploying a digital outreach program both quickly and at scale.
