Improving Refill Adherence in Medicare Patients with Tailored and Interactive Mobile Text Messaging

JMIR mHealth and uHealth - JMIR Publications


Organizations spend millions of dollars trying to improve medication adherence. Kaiser Permanente of Southern California was able to dramatically improve medication adherence in a Medicare population by implementing mPulse Mobile’s interactive text messaging solution. Learn about their approach and key findings in this study.

Key Takeaways

— 1 —

Improved medication refill rates by 14 percentage points.

— 2 —

86% of refill requests came within 24 hours of the initial reminder.

— 3 —

96% of Medicare patients that completed refills via text messages indicated the solution was easy to use.

Our Medicare Plans Say

"mPulse is a great partner who can not only deliver on the promise of engagement, but also deliver on the promise of motivation and delivering behavioral change."

Director of Consumer Insights, California Medicare Plan

About mPulse Mobile

mPulse Mobile, the leader in Conversational AI solutions for the healthcare industry, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue. mPulse Mobile combines behavioral science, analytics and industry expertise that helps healthcare organizations activate their consumers to adopt healthy behaviors.

With over a decade of experience, 70+ healthcare customers and more than 150 million conversations annually, mPulse Mobile has the data, the expertise and the solutions to drive healthy behavior change.