Interactive Text Improves Patient Experience and Engagement

Docent Health


How can patient engagement scale with digital technology without sacrificing the human touch? As healthcare organizations look to create efficiencies and embrace changing communication preferences, innovative organizations like Docent Health are leveraging digital solutions that create meaningful, human-centered touchpoints that add to the patient experience.

Key Takeaways

— 1 —

Patient interactions tracked by care navigators increased more than 27%.

— 2 —

After four months, text-based interactions accounted for 37% of all tracked activities.

— 3 —

Industry-leading 63% click-through rate using text messages to drive engagement with online content via trackable links.