The IDN used mPulse Mobile's Conversational AI solution to improve A1c control through better self-management skills. The primary goal was to reduce the number of in-control diabetics who fell to an out of control status over the 6-month study time period.
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The percentage of diabetic members whose A1c levels increased above 7 in the six month period following their previous A1c result decreased 24% to 17%.
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In the target population of 29,000 members, 2,000 additional patients maintained blood sugar control over the time period of the study.
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Members received an average of 21 conversations over the 6 month time frame, with a 23.2% overall response rate.