FREE WHITE PAPER
Conversational AI for Member Engagement
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2020 brought big challenges, forcing rapid adoption of digital solutions in healthcare. As a result, health plans are seeking strategies and solutions to provide new member touchpoints, tools for accessing care, community resources, self-service tools, and more.This guide walks through some of the most impactful opportunities for healthcare organizations to connect with consumers in 2021 and beyond, with a particular focus on how plans and managed care organizations can utilize Conversational AI to better engage members, improve member experience, and optimize staff resources.
As plan needs evolve along with technology capabilities, there are several major areas of opportunity where Conversational AI will have a major impact on the industry landscape.
KEY OUTCOMES IN THIS WHITEPAPER
48%
of unengaged members completed screenings following mPulse's conversational engagements
93%
of member outreach responses successfully handled by mPulse's conversational artificial intelligence
79%
of member sign-ups for digital behavioral health program from mPulse's conversational outreach